TERMS AND CONDITIONS

These terms and conditions contain legal obligations and we ask and encourage you to read through them carefully. Unless otherwise stated, any purchases made through wolfysadventures.com are subject to these terms and conditions.

1. Our contract

By completing a booking, the travelers (you) are deemed to have agreed to these terms and conditions. The services to be provided are those in your booking confirmation invoice. No alterations or variations to these terms and conditions are in effect unless made in writing by and under the authority of Wolfysadventures.

2. Pricing and payments

2.1 Pricing

a) Prices and exchange rates — Prices are correct at the time of quoting, converted at the prevailing foreign exchange rate as set by Wolfysadventures. 

b) Price changes — The prices appearing on the website are the current rates and can change without notice. Once a traveler has booked a tour, the traveler will not be required to pay any difference in the event of a price increase. Wolfysadventures Limited will not refund the balance of any price reduction.

c) Child rate — Our child rates apply at the time of the tour, not the time of booking. Proof of age must be available for inspection on the day of travel. If a traveler is identified as not qualifying for a child price (if a child price is available for the tour), the traveler will be required to provide the balance of difference between the adult rate and child rate for the tour before being permitted to start the trip.

d) Per person — All prices listed are on a per traveler basis unless otherwise stated.

e) Inclusions — Prices include all inclusions as indicated on the tour description on wolfysdventures.com.

f) Exclusions — Prices do not include:

  1. Tips and gratuities — If you are happy with the services provided by your local guides and drivers, a tip — though not compulsory — is appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry. Please consider this when budgeting for your extra expenses on your tour

  2. Items of a personal nature — These may include snacks, meals, and drinks not outlined as an inclusion in the inclusions section of the tour description.

  3. Baggage and personal insurance — It is highly recommended that each traveler obtain adequate insurance for their travels, including for the tour they have booked.

  4. Local taxes and fees — Unless otherwise stated, the price does not include any local taxes or fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges, or international transportation tax.
     

2.2 Payment

a) Credit cards — Wolfysadventures accepts the following credit cards for payment:

  1. Visa

  2. Mastercard

  3. American Express

b) Payment due — Full payment is required at the time of booking. 

3. Cancellations/no-shows and amendments to bookings

3.1 Cancellations by the traveler

a) Cancellation fees – Cancellation fees may apply to any cancellations by the traveler of a service provided by Wolfysadventures. Unless otherwise specified, the cancellation policy is as follows:

  1. Cancellations made more than 48 hours prior to travel receive a full refund;

  2. Cancellations made 48 hours or less prior to travel require the traveler to pay for the tour in full, and no refund will be issued.

b) Unused portions of tours – No refund is provided for any unused portion of a tour, including the entire tour in the event a traveler does not commence at the designated start point of the tour.

3.2 Cancellations by Wolfy's Adventures

We may cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events if it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer amounts paid to an alternate departure date or, alternatively, receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less than any unrecoverable costs. We are not responsible for any incidental expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance, or non-refundable flights.

3.3 Amendments to bookings by the traveler

a)If a traveler wishes to amend an existing booking, the original booking must be canceled and a new booking made. Prices applying to the new booking will be the price at the time the new booking is made. Cancellation charges may apply (refer to 3.1 Cancellations by the traveler).

3.4 Amendments to itineraries by Wolfy's Adventures

While we endeavor to operate all tours as described, we reserve the right to change the tour itinerary. The itinerary provided for each tour is representative of the activities planned; however, the route, amenities, stops, and modes of transport may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.

4. Confirmation and vouchers

a) Confirmation — Upon receipt of full payment, Wolfys Adventures will issue a voucher via email for the booked tour.

b) Voucher — The lead traveler must present the original voucher issued by Wolfysadventures at the start of the tour. 

 

5. Your Tour with Wolfy's Adventures

5.1 Timeliness

Travelers must adhere to the start time set out in the product information on their voucher. In the event a traveler is not at the designated starting point within 15 minutes of the start time provided, Wolfys Adventures will consider the traveler to be a “no show” and the tour will start without them and no refund will be provided. The following start point(s) are outlined in the tour information and on the confirmation voucher: 

  1. Pick-up — If a pick-up is included in the tour, the times the service will be provided are listed in the product information and on the voucher (for example, 8.30 to 9.00 am). The traveler should wait in the lobby of their pick-up point during the designated pick-up times. 

  2. Meeting point — If a meeting point is set for the tour, one time will be set as the start time (for example, 8.30 am). The traveler should be waiting at the designated start point at the designated start time. It is recommended that you arrive at least 10 minutes prior to the start of the tour. 
     

5.3 Your responsibility
 

The traveler making the booking is responsible for their own and their party’s actions. If Wolfys Adventures deems you or your party’s actions to cause danger to other travelers or our staff, to intervene with other clients’ enjoyment of the trip, or to be offensive to the local communities and cultures, Wolfys Adventures reserve the right to remove you from the tour effectively immediately. No refund will be supplied. You must at all times comply with the laws, customs, foreign exchange, and drug regulations.

6. Information accuracy

The lead traveler is responsible for providing accurate information during the booking process. Wolfy's Adventures reserves the right to cancel any bookings if inaccurate information is provided, including (but not exclusive to): 

  1. Traveller name(s) 

  2. Hotel (pick-up) details 

  3. Email address 

7. Age and health requirements

a) Age requirements — All travelers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveler under the age of 18. While many of our tours permit all ages, the minimum age requirements may vary with tours. Please see the tour description on wolfysadventures.com to check whether a tour is child-friendly. For tours featuring alcohol, travelers may be required to show proof of age of majority.

b) Health requirements — Some of our trips can be physically demanding and travelers must ensure that they are suitably fit to allow participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you are physically fit to participate. 

8. Travel insurance

It is a requirement that all travelers doing a Wolfy's Adventures Tour have valid and comprehensive travel insurance. Wolfy's Adventures cannot be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.

9. Passports and visas

Unless traveling domestically, travelers must carry a valid passport and have obtained the appropriate visas when traveling with Wolfys Adventures. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is the traveler’s responsibility to ensure that you are in possession of the correct visas for your holiday. 

10. Complaints

Should you have a complaint about your tour, we urge you to discuss this at the time with your tour guide.

11. Photos and marketing

You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

12. Privacy policy

Any personal information that we collect about you may be used for any purpose associated with the operation of your tour or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers, or other suppliers to enable us to operate your tour. We will otherwise treat your details in accordance with our privacy policy (available for viewing at wolfysadventures.com).

14. Disclaimers and limitations of liability

a) Wolfy's Adventures shall not be liable for injury, damage, loss, accident, delay, or irregularity, liability, or expense to person or property.

b) Wolfy's Adventures accepts no responsibility for any sickness, acts of crime, labor disputes, government actions, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation, or for any misadventure or casualty or any other causes beyond their control.

c) Wolfy's Adventures maintains information that is accurate to the best of our knowledge; however, does not warrant that content and information provided on wolfysadventures.com will be without error and that functionality of the websites uninterrupted or without error.

d) Wolfy's Adventures will not accept responsibility or liability for any traveler who contravenes any law or regulation.

13. Severability

In the event that any term or condition contained here is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

14. Registered address

Am Aufeld 10, 4860 Lenzing Austria

15. Updating of terms and conditions

Wolfy's Adventures reserves the right to update and/or alter these terms and conditions at any time.